Priority Customer Protection

a. General:

For an additional flat fee of $1.49, you may select the “Priority Customer Protection” option at check-out on BondiBoost’s website to obtain Priority Customer Protection service and priority product replacement shipping. This offer is available to all customers as an add-on to the purchase of any BondiBoost product. The fee will be itemized on your receipt and will be added to the total amount of your purchase, pre-tax.

b. Priority Customer Service

i. If you have a customer service question or complaint, you can submit your concerns to the customer support team at WeCare@BondiBoost.com, specifying the nature of the issue. The request will be routed to a separate queue composed of other Priority Customers’ requests and only such requests. Your request will be answered in the order in which it was received relative to other Priority Customers’ requests. A member of BondiBoost’s customer support team will seek to respond within 48 hours to ask for any necessary additional information and/or apprise you of the subsequent steps BondiBoost will take.

c. Priority Product Replacement

i. Requests for product replacement are subject to the following conditions:

1. Missing Items Marked Delivered

a. For any order marked as delivered but missing, you are required to submit a written declaration that you did not receive the product.
b. Upon request, BondiBoost can require additional documentation
(e.g. proof of identity, address, etc.).
c. BondiBoost maintains discretion to either re-send the product or provide a refund.

2. Stolen Items

a. For any product reported as stolen, you must provide a copy of a police report filed with respect to the stolen product (a PDF copy of the report or the identifying information of the report) or provide video evidence of the product being stolen.
b. Upon request, BondiBoost can require additional documentation
(e.g. proof of identity, address, etc.).
c. BondiBoost maintains discretion to either re-send the product or provide a refund.

3. Damaged Items

a. For all damaged products, you must submit photographic evidence.
b. Upon request, BondiBoost can require additional documentation
(e.g. proof of identity, address, etc.).
c. BondiBoost maintains discretion to either re-send the product or provide a refund.

4. Order Delayed or Detained in Customs

a. BondiBoost cannot cover a product that is detained in international customs. Accordingly, if your product is delayed or detained in international customs for any reason, BondiBoost will not replace or refund the product.

b. If you have paid customs fees on a product that is otherwise eligible for replacement or refund under these Terms, BondiBoost maintains discretion to either re-send the product or provide a refund, and to pay for any additional customs fees.

5. Delivery to Incorrect Address

a. If you input the correct address at checkout and the product was delivered to an incorrect address, BondiBoost maintains discretion to either re-send the product or provide a refund.

b. If you input the wrong address at checkout, BondiBoost will not replace the product or provide a refund.

6. Impermissibly Late Filings

a. BondiBoost will act upon a request that is filed within the bounds of our domestic/international timeline policy. If a request is filed outside of this timeline,

BondiBoost will deny the request according to the following terms:

i. Requests for products marked delivered yet not received
and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found
around the premises.

ii. Requests for products presumed to be lost (where the status is not delivered) must be filed after 5 days and within 30 days from the last checkpoint.

7. Return Policy Refund

a. If BondiBoost provides a refund, your Priority Program fee will not be included in the refund.

ii. To initiate the replacement process, submit a request to the customer support team at WeCare@BondiBoost.com. You should provide the following information:

1. Your name;

2. Your mailing address;

3. Your method and details of payment; and

4. The issue with your BondiBoost product purchased along with access to the

Priority Customer Program.

iii. After your request has been received, it will be reviewed by the BondiBoost customer support team and approved (we reserve the right to refuse requests that we deem to be fraudulent). Once approved, BondiBoost will ship you a replacement product via FedEx Express shipment or a comparable service free- of-charge, or provide a refund. You will receive an email confirmationproviding you a tracking number and other details regarding the resolution of your request in the event that BondiBoost re-sends the product.

iv. You will be entitled to the same model of product for which you seek a
replacement if we determine to send you a new product. BondiBoost maintains discretion to determine whether to re-send the product or provide a refund.

v. BondiBoost will review and approve requests in the order in which they are
received relative to other Priority Customers’ requests. BondiBoost will endeavor to provide the replacement product to the selected shipping partner within 72 hours of approving the request.